Saturday, May 05, 2012

Are Dishonest Ebook Returns Increasing?

I have no problem whatsever with a customer returnign an ebook if it was bought in error, is defective in formatting, or is very different from how it was represented at the point of sale (e.g. described as a novel but actually a short story). These return reasons apply equally to paperback and ebook formats.

But some authors are reporting increases in ebook returns and have formed the impression that the books are being read and then returned.  Basically, piracy via return.And in some cases the explanation seems to be that they just didn't like the book, not that it was objectively defective.

Are many authors seeing this effect, or is it just much ado about nothing or just a misinterpretation of 'bought in error' returns? At this point I am not sure.  I would hate to think that a new kind of piracy is going mainstream but I don't want to make premature accusations when 'one click' purchasing mistakes might be the real culprit.

But if not, one does have to ask: is Amazon's seven-day no-questions return policy too lax?

See also
LL Publications [Feb 24, 20120]
Sam Cheever [May 4, 2012]

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